Looks beautiful, but poor quality.
We hired Hinkle to pour a big round patio with a seating area and a grill station. We went ahead and went with the most expensive bid (Hinkle Hardscapes—just shy of $12,000). Problems from the very beginning…
First, poured the patio 4 inches taller than the rest of the patio….lol (they fixed the mistake)
Second, crew backed into our mailbox and just left it. Thank god we had a nest camera (they fixed after I showed them the footage)
Third, crew left a huge HUGE hole in the concrete (hidden under the egress ledge so hard to see). Hole collects water and is now leaking into our finished basement. …now, of course, causing mold issues. Ken, the owner, said they’d come out and fix the hole…. That was 2 months ago.
Again, nice people…. The end product LOOKS beautiful. But for 12k I never thought I’d end up with this many problems + water into the foundation.
Response from the owner:As Casey mentioned, he was kind enough to trust us to do a really nice hardscape project at his residence. As he mentioned, it did turn out BEAUTIFUL- thank you Casey!
While we try to alleviate mistakes during construction, sometimes mistakes happen. We are really sorry about the crew bumping into the mailbox. As Casey mentioned, we fixed all mistakes as soon as possible, to ensure the end product turned out great. At Hinkle Hardscapes, we take great pride in making sure every project we do looks great- even if we have to go back and fix some mistakes without the homeowner incurring any additional costs, as Casey can attest. That was the case here.
When Casey made us aware of the area missed by the trowel under the egress window a couple of months ago, we were in the middle of our busy season and we've been particularly short handed during COVID. I told Casey we would try to get out there as soon as possible- however, as he stated, that did take us a couple of months. We apologize for the delay in getting out there.
Please let us know if there is anything else we can do to help.